Privacy Policy

01Introduction

This Privacy Policy (hereinafter "the Policy") is published by etbet (the "Company", "We", "Us", or "Our") and applies to all personal data collected and processed through the etbet website at https://etbet.casa and all related services, applications, and features accessible through the platform (collectively, the "Platform").

etbet is committed to protecting the privacy and security of all personal data entrusted to us by our users ("You", "User", or "Account Holder"). This Policy is designed to give you a clear and complete understanding of what personal information we collect, why we collect it, how it is used, who it may be shared with, how long we retain it, and what rights you hold in relation to your data.

By registering an account on the Platform, accessing any of our services, or continuing to use etbet after this Policy has been updated, you acknowledge that you have read, understood, and agreed to the data practices described herein. This Policy forms part of and should be read alongside our Terms & Conditions.

02Definitions

The following definitions apply throughout this Privacy Policy. Capitalised terms not defined here carry the meanings assigned in our Terms & Conditions.

03Data We Collect

etbet collects personal data from you through a variety of channels and at different stages of your relationship with the Platform. The categories of data we collect are described below.

Registration & Account Data

• Full legal name, date of birth, and nationality.
• Email address and mobile phone number.
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya) and postcode.
• Username and encrypted account password.
• Preferred language and account currency settings (Malaysian Ringgit / MYR).

KYC Verification Data

• Government-issued identity documents: MyKad (front and back), passport, or other accepted national identification.
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months).
• Proof of payment method ownership (e.g., screenshot of e-wallet account showing your name and account number).
• Selfie or liveness verification image as required for enhanced identity confirmation.

Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Boost, GrabPay).
• Partial payment instrument details (e.g., last 4 digits of a bank card or e-wallet account reference) for fraud prevention purposes.
• Account balance history and bonus transaction logs.

Betting & Gaming Activity Data

• Betting history including markets, selections, stake amounts, and outcomes.
• Game session data including game titles played, session durations, and wager volumes.
• In-play and live betting activity patterns.

Technical & Device Data

• IP address, browser type, and operating system.
• Device identifiers and mobile device type.
• Platform access timestamps and session duration logs.
• Referring URL and navigation path data within the Platform.

Communications Data

• Content and timestamps of support chat conversations, email correspondence, and feedback submissions.
• Your marketing communication preferences and opt-in/opt-out history.

04How We Use Your Data

etbet processes your personal data for the following specific purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected without obtaining your explicit consent.

05Legal Basis for Processing

etbet processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to perform our contract with you — including account management, bet settlement, and payment processing — is necessary for the fulfilment of the services you have requested.
• Legal Obligation: Certain processing activities, including KYC verification, AML reporting, and age verification (21+), are required by applicable law and cannot be waived.
• Legitimate Interests: We process data for fraud detection, platform security, and service improvement on the basis of our legitimate interest in maintaining a safe and reliable platform, balanced against your privacy rights.
• Consent: Marketing communications and non-essential cookie placement are processed only where you have provided explicit, freely-given, and withdrawable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06Data Sharing & Third Parties

etbet does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share necessary transaction data with payment service providers such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, and banking institutions (Maybank, CIMB, Public Bank, Hong Leong) to process your deposits and withdrawals. These providers are contractually bound to use your data solely for payment facilitation purposes.
• KYC & Identity Verification Providers: Your identity documents and verification data may be shared with third-party KYC service providers who perform identity checks on our behalf under strict data processing agreements.
• Game Technology Providers: Session and game-play data may be shared with licensed game studios and platform providers to facilitate game delivery and audit trail requirements. These providers access only the minimum data necessary.
• Fraud Prevention & AML Services: We may share transaction and behavioural data with specialist fraud detection and anti-money laundering compliance service providers to fulfil our legal obligations.
• Regulatory Authorities: Where required by a lawful order, court instruction, or regulatory directive from a competent authority, etbet will disclose personal data to the relevant government body or law enforcement agency.
• Corporate Transactions: In the event of a merger, acquisition, or corporate restructuring involving etbet, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

07Data Retention

etbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods applicable to the main categories of personal data are as follows:

• Account & Registration Data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later, in accordance with AML compliance obligations.
• Transaction Records: All financial transaction records are retained for a minimum of five (5) years to support regulatory audit requirements and dispute resolution.
• Betting & Gaming History: Retained for a minimum of three (3) years following account closure for dispute resolution and responsible gambling monitoring purposes.
• Support Communications: Retained for two (2) years following the resolution of the relevant support interaction.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, plus a reasonable record-keeping period of one (1) year.
• Technical & Log Data: Retained for up to twelve (12) months for security and performance analysis purposes.

When personal data is no longer required for retention, it will be securely deleted, anonymised, or pseudonymised in accordance with our internal data disposal procedures.

08Security Measures

etbet implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• Encryption in Transit: All data transmitted between your device and the etbet Platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encryption at Rest: Sensitive data stored on our servers, including financial records and KYC documentation, is encrypted at rest using AES-256 encryption.
• Two-Factor Authentication: We offer and strongly recommend the use of two-factor authentication (2FA) for all user accounts to provide an additional layer of login security.
• Access Controls: Access to personal data within etbet is restricted on a strict need-to-know basis. Staff members who handle personal data undergo privacy and security training.
• Regular Security Audits: Our platform infrastructure undergoes regular security reviews and penetration testing by qualified security professionals.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, etbet will notify affected users and, where required, the relevant supervisory authority, within a reasonable timeframe.

While we take every reasonable precaution to protect your data, no internet-based system is entirely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

09Cookies & Tracking Technologies

The etbet Platform uses cookies and similar tracking technologies to provide you with a functional, personalised, and secure browsing experience. Below is a summary of the types of cookies we use and their purposes.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may be affected. Most modern browsers allow you to block or delete cookies via their settings menu.

10Your Rights

Subject to applicable law, you hold the following rights in relation to your personal data processed by etbet. To exercise any of these rights, please contact our support team as described in Section 14 below.

11Minors & Age Verification

The etbet Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our KYC process and is carried out before any withdrawal is permitted.

If we become aware that personal data has been inadvertently collected from a person under 21 years of age, we will take immediate steps to delete all such data and close the associated account. Any funds held in an underage account will be handled in accordance with our Terms & Conditions and applicable legal requirements.

We actively support parental control tools and encourage parents and guardians to make use of internet filtering software to prevent minors from accessing gambling platforms. If you suspect that a minor has registered on etbet, please contact our support team immediately.

12International Data Transfers

Some of the third-party service providers and data processors engaged by etbet may operate from jurisdictions outside of Malaysia. Where your personal data is transferred internationally — including to cloud hosting providers, KYC verification platforms, or game technology vendors — etbet ensures that adequate safeguards are in place to protect your information.

These safeguards may include contractual data processing agreements that impose equivalent data protection obligations on the receiving party, technical security measures, and access controls that limit data exposure to only what is operationally required.

13Policy Amendments

etbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where amendments are material, we will notify active users by email or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

14Contact Us

If you wish to exercise any of your data rights, raise a privacy concern, or seek clarification about how etbet handles your personal information, please contact us through the following channels:

• Live Chat Support: Available 24/7 inside your etbet account dashboard — the fastest and most direct way to reach our privacy support team.
• Email: You may write to us at support@etbet.casa — please note this is a plain text address and not a clickable link.

When submitting a data rights request, please include your registered email address and a brief description of your request to help us respond efficiently. We may need to verify your identity before actioning certain requests, particularly those involving access to, deletion of, or rectification of account data.

For questions about our Terms & Conditions or betting rules, please visit our Terms & Conditions page. For guidance on responsible gambling tools and self-exclusion, please visit our Responsible Gambling page.